Yes, the student can reach the counselor at any time, making sure to connect with them during their office hours which are mentioned during the intro call (10 am-7 pm). You may schedule a call with your counselor outside of these hours at a mutually convenient time by discussing it with your counselor. Please allow your counselor up to 24 hours to respond to your query. After which if you are unable to reach your counselor you may contact Support and then will ensure a call back ASAP.